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Set up scan jobs from the printer or use your device camera to capture documents and photos.
Scan with an HP printer (HP Smart app)
Use the HP Smart app to scan documents or photos with your printer or mobile device camera.
Note:
If you have HP Smart Advance, there are more scanning options available than what is listed in this section. For more information, go to Using advanced scanning features (HP Smart app).
Install the HP Smart app
Get the HP Smart app for Android, Apple iOS or iPadOS, Windows, and macOS.
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Download the HP Smart app from 123.hp.com (Android, Apple iOS), HP Smart - Microsoft Store (Windows, in English), or HP Smart - Mac App Store (macOS, in English).
Note:
Having trouble downloading the app? Go to Unable to download and install the HP Smart printer app for more information.
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If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
Use the HP Smart app scan options
Use the HP Smart app to scan items from your printer or mobile device camera.
Scan with the HP Smart app
Scan items with your printer or mobile device camera using the HP Smart app.
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From the HP Smart app home screen, click a scan tile.
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To scan from the printer, place your original on the scanner glass or into the automatic document feeder (ADF) (documents only), click Scan or Printer Scan.
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To scan with a mobile device camera, place your original on a flat, well-lit surface, and then click Camera Scan.
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Select a scan job type, such as Batch, Document, or Photo, from the Advance Presets menu (Windows), or from the bottom (mobile) or right (macOS) of the screen.
Location of the scan job types in Windows (left), mobile (middle), and macOS (right)
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Change any scan settings using the right-side menu (Windows) or from the scan settings menu at the top of the screen (mobile, macOS), such as Paper Size, Input Source, Resolution, and Color.
Location of the scan settings in Windows (left) and mobile, macOS (right)
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Click Scan
(Windows) or the circle button at the bottom (mobile) or right (macOS) of the screen. Location of Scan in Windows (left), and the circle button in mobile (middle) and macOS (right)
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If a Detect Edges or Adjust Boundaries screen displays, click Auto to let the app select the edges of the item, Full to keep the entire capture, or manually adjust the borders using the blue dots on the screen, and then click Next or Apply.
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From the Preview screen, click + Add at the top of the screen to scan additional pages or click the Rotate icon
if you want to change the orientation of your scan. -
To edit, replace, or delete one of the scans, click the blue menu icon
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When you are done, click an option to share, save, or fax the file.
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Change the File Name, File Type, and Compression settings, and then follow the remaining prompts.
For example, click Save, and then click Basic PDF as your File Type to save multiple scans as one file or Image to save them as individual files. When prompted, choose a folder on your device or cloud account, and then click Save.
(Windows) or the circle button 
at the bottom (mobile) or right (macOS) of the screen. 
if you want to change the orientation of your scan. 
. Save a multi-page scan as a single PDF (HP Smart app)
Scan multiple pages with the HP Smart app, and then save, share, or fax it as a single PDF file.
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From the HP Smart app home screen, click a scan tile.
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To scan from the printer, place your original on the scanner glass or into the automatic document feeder (ADF) (documents only), click Scan or Printer Scan.
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To scan with a mobile device camera, place your original on a flat, well-lit surface, and then click Camera Scan.
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Select a scan job type, such as Batch, Document, or Photo, from the Advance Presets menu (Windows), or from the bottom (mobile) or right (macOS) of the screen.
Location of the scan job types in Windows (left), mobile (middle), and macOS (right)
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Change any scan settings using the right-side menu (Windows) or from the scan settings menu at the top of the screen (mobile, macOS), such as Paper Size, Input Source, Resolution, and Color.
Location of the scan settings in Windows (left) and mobile, macOS (right)
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Click the Scan
(Windows) or the circle button at the bottom (mobile) or right (macOS) of the screen. Location of Scan in Windows (left), and the circle button in mobile (middle) and macOS (right)
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If a Detect Edges or Adjust Boundaries screen displays, click Auto to let the app select the edges of the item, Full to keep the entire capture, or manually adjust the borders using the blue dots on the screen, and then click Next or Apply.
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From the Preview screen, click + Add at the top of the screen to scan additional pages or click the Rotate icon
if you want to change the orientation of your scan. -
To edit, replace, or delete one of the scans, click the blue menu icon
. -
When you are done, click an option to share, save, or fax the file.
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Change the File Name, click Basic PDF as your File Type, and then follow the remaining prompts to share, save, or fax the file.
Scan to email (HP Smart app)
Scan one or more files with the HP Smart app, and then send the file to an email address.
Your email account needs to be set up to email before you can email your files from the HP Smart app.
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Computers: Open the Mail app or your email app, find the Add Account menu, and then follow the prompts to add your email account.
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Mobile devices: Open the device Settings menu, find the Accounts menu, and then follow the prompts to add your email account.
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From the HP Smart app home screen, click a scan tile.
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To scan from the printer, place your original on the scanner glass or into the automatic document feeder (documents only), click Scan or Printer Scan.
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To scan with a mobile device camera, place your original on a flat, well-lit surface, and then click Camera Scan.
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Select a scan job type, such as Batch, Document, or Photo, from the Advance Presets menu (Windows), or from the bottom (mobile) or right (macOS) of the screen.
Location of the scan job types in Windows (left), mobile (middle), and macOS (right)
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Change any scan settings using the right-side menu (Windows) or from the scan settings menu at the top of the screen (mobile, macOS), such as Paper Size, Input Source, Resolution, and Color.
Location of the scan settings in Windows (left) and mobile, macOS (right)
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Click the Scan
(Windows) or the circle button at the bottom (mobile) or right (macOS) of the screen. Location of Scan in Windows (left), and the circle button in mobile (middle) and macOS (right)
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If a Detect Edges or Adjust Boundaries screen displays, click Auto to let the app select the edges of the item, Full to keep the entire capture, or manually adjust the borders using the blue dots on the screen, and then click Next or Apply.
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From the Preview screen, click + Add at the top of the screen to scan additional pages or click the Rotate icon
if you want to change the orientation of your scan. -
To edit, replace, or delete one of the scans, click the blue menu icon
. -
When you are done, click Share or Share/Save.
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Change the File Name, click Basic PDF as your File Type, and then click Share/Save or Share.
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Click Mail or your email app to open a new email with the scanned file attached.
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Enter a recipent email address, an email Subject, and any additional information, and then send the file.
Scan multi-page two-sided documents (HP Smart app)
For printers with an automatic document feeder (ADF), scan both sides of a document with the HP Smart app, and then use the scan editing tools to reorganize the page order.
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Place the original into the ADF.
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From the HP Smart app home screen, click Scan or Printer Scan.
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From scan settinsg menu on the right-side menu (Windows) or at the top of the screen (mobile, macOS), select Document Feeder as the source, and then change any other settings you want, such as Paper Size, Resolution, and Color.
Location of the scan settings in Windows (left) and mobile, macOS (right)
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Click Scan
(Windows) or the circle button at the bottom (mobile) or right (macOS) of the screen. Location of Scan in Windows (left), and the circle button in mobile (middle) and macOS (right)
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After the first sides are scanned, remove the pages from the ADF output tray.
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Without turning the pages over or changing the page order, load them back into the ADF with the same leading edge. You might need to rotate the pages first.
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From the Preview screen, click + Add at the top of the screen to scan the second side.
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When the second side is done, rearrange the page order using the scan editing tools.
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Windows: From the left-hand side of the Preview screen, drag and drop the pages in the order you want.
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Mobile, macOS: Click Reorder from the top of the screen, drag and drop the pages in the order you want, and then click Done.
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Click Rotate icon
if want to change the scan orientation. -
To edit, replace, or delete one of the scans, click the blue menu icon
. -
When you are done, click an option to share, save, or fax the file.
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Change the File Name, click Basic PDF as your File Type, and then follow the remaining prompts to share, save, or fax the file.
Scan with an HP printer (Chromebooks)
Set up scan jobs through Chrome OS or use Webscan when the printer is connected to a network.
Scan from Chrome OS (Chromebooks)
Use Chrome OS to scan documents and photos from a Chromebook.
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Update the Chromebook to the most current version of Chrome OS.
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Click the clock in the bottom right corner, and then click the Settings icon
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Scroll to the bottom of the screen, and then click Advanced.
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Under Print and scan, click Scan.
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Select your printer, and then change any settings in the menu on the right and in More settings.
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Click Scan.
. Scan with Webscan (Chromebooks)
For scan-enabled printers, you can scan documents and photos using Webscan over a network connection. No additional software or drivers are required.
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Place the original on the scanner glass or into the automatic document feeder (ADF).
CAUTION:
Do not load photos into the ADF to prevent damaging them or the printer.
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Make sure your printer is connected to the same network as your computer or mobile device.
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Open the Advanced Settings (EWS) in the HP Smart app or type the printer IP address into a web browser address bar.
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If a login or certificate window displays, complete the information to finish opening the EWS.
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If a website security certificate displays, click Continue to open the printer homepage.
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If a login window opens, type admin for the username, and then type the PIN found on the label located underneath or on the back of the printer, or the password set by the printer administrator.
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Click Scan. A You cannot use this function because it has been disabled message displays.
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Click Settings > Security > Administrator Settings.
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If you are prompted to go to a secure HTTPS-enabled webpage, click OK or Redirect to HTTPS.
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If a Your connection is not private message displays, click Advanced > Proceed to [Printer IP address].
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In the Administrator Settings, locate and select the box next to Webscan or Webscan from EWS, click Apply > OK.
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Return to the Scan menu, select the scan preferences, click Start Scan, and then follow the instructions to save the scan.
Frequently asked questions (FAQs)
Still have a question? Find additional answers and help.
Are other scan apps and tools available?
Use another scanning app based on your needs. For supported printers and devices, install HP Scan software to enable additional features such as scanning from the printer, scanning two-sided documents, and creating editable scan files.
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HP scan software (Windows, Mac): Go to HP Software and Driver Downloads to install the full feature driver and software. After completing the printer setup, open the scanning software.
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Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan.
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Mac: From the Applications list, open HP Easy Scan. Click the Scanner dropdown menu, and then select your printer.
Depending on your printer, this scan software supports the following features:
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Scan from the printer control panel to the computer or to an email account
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Scan two-sided multi-page documents (printers with an automatic document feeder)
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Create an editable scan file using optical character recognition software
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Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer to scan.
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Windows Paint: In Windows, search for and open Paint. Click File or the Menu icon
, and then click From scanner or camera. -
Windows Scan app: In Windows, search for and open the Windows Scan app
. If it is not listed, go to Windows Scan (in English) to install it. -
Mopria Scan app (Android): Go to Google Play - Mopria Scan to install the app. If prompted to allow the app to access photos, media, and files on your device, select Allow.
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Apple Image Capture (Mac): Open Image Capture from your Applications list, click your printer name in the Devices or Shared list, and then click Show Details to access all scan settings.
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HP MFP Scan for HP Laser MFP printers (Windows): After installing the full feature software from 123.hp.com, search Windows for and open HP MFP Scan. Click Quick Scan to scan a document or photo without changing any settings, or click Advanced Scan for more options and scan job settings.
, and then click 
. If it is not listed, go to How do I scan from the printer control panel?
Choose the scan feature from the printer control panel, and then send the scan to your desired destination.
Some scan features first need to be set up in the software or printer Embedded Web Server (EWS). Scan features vary by printer.
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Scan to Computer: Download HP Easy Start from 123.hp.com/setup and install the Full Feature Software and Driver. Return to the printer control panel, choose the scan option, select your computer, and then send the scan to your computer. For macOS, scan to a computer using the HP Smart app.
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Scan to Email: In the EWS, or using the Scan to Email Wizard in the HP software, configure the email destination. With the setup complete, return to the printer control panel, choose the scan option, and then scan directly from the printer to the email destination. If the printer has no email option on the control panel, use HP Smart or the HP Scan app.
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Scan to Network Folder: In the EWS, or using the Scan to Network Folder Wizard in the HP software, configure the network folder. With the setup complete, return to the printer control panel, choose the scan option, and then scan directly from the printer to the network folder.
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Scan to SharePoint: In the EWS, configure the SharePoint destination. With the setup complete, return to the printer control panel, choose the scan option, and then scan directly from the printer to the SharePoint folder.
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Scan to USB: Insert a USB thumb drive into the walk-up USB port on the printer. On the printer control panel, choose the scan option, scan the original, and then save the scan to the USB drive.
For control panel scanning setup and instructions specific to ENVY Inspire 7200, 7200e, 7900, 7900e, OfficeJet Pro 8010, 8010e, 8020, 8020e, 8030, 8030e, 9010, 9010e, 9020, and 9020e printers, go to Scan from the control panel on HP ENVY Inspire, OfficeJet Pro printers and Scan with Shortcuts (HP Smart app).
How do I save a scan as an editable text file?
You can use HP Scan for Windows to save scans as editable text with Optical Character Recognition (OCR).
For more information, go to Scan as Editable Text (OCR) with HP Scan (Windows).
How do I scan multi-page two-sided documents with the HP full-feature driver?
Use the automatic document feeder (ADF) and HP Scan for Windows or HP Easy Scan for Mac to scan two-sided documents.
Scan multi-page two-sided documents (HP Scan for Windows)
HP Scan software installs with the full feature driver. It includes settings to scan documents with two sides and save them in a single PDF file.
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Go to 123.hp.com/setup to download HP Easy Start and install the full feature software and driver with HP Scan.
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Load the two-sided document in the ADF.
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Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan.
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Select Scan Shortcuts > Everyday Scan.
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In the shortcuts settings, select Document Feeder if loaded in the Source menu, and then select 2-sided (manual) in the Page Sides menu.
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After scanning the first sides, a prompt with instructions on how to scan the other sides of the document displays. Click OK to scan the other sides.
The pages are automatically arranged in the correct order.
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Select PDF as the file type, select a location to save the file to, and then click Save.
Scan multi-page two-sided documents (HP Easy Scan for macOS)
HP Easy Scan for macOS includes settings to scan documents with two sides and save them in a single PDF file.
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Go to 123.hp.com/setup to download HP Easy Start and install the full feature software and driver with HP Easy Scan.
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Load the two-sided document in the ADF.
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From the Applications list, open HP Easy Scan.
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Click the Scanner menu, and then select your printer.
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Click Presets > Edit Settings.
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In the Presets settings, select Document in the Type menu, select Document Feeder in the Source menu, and then select Scan both sides of page under More Options.
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After scanning the first sides, a prompt with instructions on how to scan the other sides of the document displays. Click Continue to scan the other sides.
The pages are automatically arranged in the correct order.
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Click Send
, select PDF in the Format menu, and then click Save.
, select Why can't I connect my wireless printer or scan over the network?
Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.
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Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
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Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
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Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button
, make sure the light is on. If it is off or blinks, the printer is disconnected from the network. -
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
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Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
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Printers without a touchscreen control panel: Press and hold the Wireless button
for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes. -
HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button
and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
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Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
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Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
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Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.
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Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
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Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.
, make sure the light is on. If it is off or blinks, the printer is disconnected from the network. ");$('#embeddedIframe32255').css({'width' : '800px', 'height' : 'auto'});});$(window).on("load", function(){$(".table-responsive").addClass("enableScrollOnOverflow");$("img.docImage").addClass("img-responsive");$("img.docImage").css("max-width","100%");// $(".section.expandable").prev(":not(.section.expandable)+.section.expandable").find(".expandableHeading").css("border-top", "1px solid #ccc");$(".callout").closest("ol").addClass("calloutList");$('#embeddedIframe32255').css({'width' : '800px', 'height' : 'auto'});//ALM 3290 - changes startvar checkLC = getCCLC();if(checkLC === 'zh'){var anchorList = document.querySelectorAll('.content-link a'); //Select all anchor tag with specific classnamevar modifyAnchorList = Array.prototype.slice.call(anchorList); //Converting nodelist to arraymodifyAnchorList.forEach(function(element) {if (element.href.indexOf("zh-hans") > -1 || element.href.indexOf("zh-hant") > -1) { element.href = element.href.replace(/zh-hans/g, "zh").replace(/zh-hant/g, "zh"); //replacing zh-hans and zh-hant with zh}});}//ALM 3290 - changes end});
FAQs
How to scan with an HP printer? ›
Just scan it using the Google Drive app and your device's camera. Your scanned document is stored in Drive as a PDF. Scan receipts, customer files, and other important documents on the go.
How do I Scan a document? ›- Open the Google Drive app .
- In the bottom right, tap Add .
- Tap Scan .
- Take a photo of the document you'd like to scan. Adjust scan area: Tap Crop . ...
- Create your own title or select a suggested title. Suggested titles are only available in the United States.
- To save the finished document, tap Save .
- Scan the document using a scanning device.
- Save the scanned document to your computer.
- Open your Gmail account with your web browser or email application.
- Click the Compose button to create a new email.
- Click the Attach button (the paperclip) and select the scanned document from your computer or mobile.
- Connect your document scanner to your Windows device and turn on both devices.
- Scan your documents and save them in your preferred file folder on your Windows device.
- Right-click on the scanned document and select " Send to" which opens sending options.
Just scan it using the Google Drive app and your device's camera. Your scanned document is stored in Drive as a PDF. Scan receipts, customer files, and other important documents on the go.
How do I scan a document as a PDF on my computer? ›Connect your scanner to your computer and turn it on. Open the scanning software and select the option to scan to pdf. Place the document or image you want to scan on the scanner bed. Adjust the scan settings as necessary, such as resolution and color mode.
How do I set my computer to scan from my printer? ›Here's a way to do it manually. Select Start > Settings > Devices > Printers & scanners or use the following button. Select Add a printer or scanner. Wait for it to find nearby scanners, then choose the one you want to use, and select Add device.
Why won't my HP printer scan to my computer? ›A missing or outdated scanner driver can cause your HP scanner not to work, so you should update your scanner driver up to date. There are two ways to update your scanner driver: manually and automatically.
Where is HP Scan app? ›On your computer, go to HP Scan and Capture (in English) to install the app from the Microsoft Store. After the app installs, click Launch or Open. If prompted to select a device, click Settings. Otherwise, click the Menu icon , and then click Settings.
How do I scan a document into one PDF from my printer? ›Press Scan on your printer. Once you have scanned your pages, you'll have two options: Save or Save and continue scanning. Click the Save and continue scanning option to scan multiple pages to PDF. Click the Save option and then select Save as PDF to finish.
How do I Scan a page into one document? ›
Press Scan on your printer. Once you have scanned your pages, you'll have two options: Save or Save and continue scanning. Click the Save and continue scanning option to scan multiple pages to PDF. Click the Save option and then select Save as PDF to finish.
How do I open my printer to Scan to my computer? ›In Windows, go to Start > Scan > Settings > Devices> Printers & Scanners. Then, choose a printer and select Manage > Scanner > Open scanner > Scan. On a Mac, go to Apple Menu > System Preferences > Printers & Scanners. Choose a printer and select Scan > Open Scanner > Scan.