Changes Are Coming to How You Access Social Security’s Online Services | SSA (2024)

We’re making changes to the way you access Social Security’s online services, including your personal my Social Security account. The changes will simplify your sign-in experience and align with federal authentication standards. At the same time, we’re continuing to provide safe and secure access to our online services.

If you created your my Social Security account before September 18, 2021, you will still be able to use your username and password to sign in. However, you will not be able to do so for much longer.

In the near future, all users will need to have an account with one of our two Credential Service Providers (CSP) – Login.gov or ID.me – to access your personal mySocial Securityaccount and other online services.

To learn more, read our press release. If you have an existing Login.gov or ID.me account, you do NOT need to create a new one. And, if you can access your personal my Social Security account through Login.gov or ID.me, you don’t need to take any action.

If you don’t have a Login.gov account

To avoid any disruptions in accessing Social Security’s online services you may want to transition your account now by signing in with your Social Security username. Our online instructions will guide you through the process of creating a new account with Login.gov. Once you successfully link your personal my Social Security account with your new Login.gov account, you’ll get a confirmation screen and have immediate access to our online services. In the future, you’ll sign in to your account with Login.gov and not your Social Security username.

Login.gov offers 24/7 customer phone and chat support to answer your questions.

We encourage you to make the transition to Login.gov or ID.me now before the username option goes away later this year.

You’ll find more helpful information here.

Please share these important upcoming changes with your family members, friends, and colleagues.

Tags: General Information, my Social Security, online services

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1. Evelyn S.

   July 23, 2024 12:16PM

   I cant tell if I successfully transitioned to Login.gov or not. It says something about 2 forms of identification. Did I provide it or not??

   It was so confusing, and not user friendly at all.
   Why change something that was working just fine?

   Reply

2. Carolyn B.

   July 23, 2024 12:14PM

   After a long drugged out process and a whole lot of frustration I was finally able to create an account on Log-in.gov. But when I login using that site I can only access my profile page or or choices to change my preferences but can’t access my social security information at all. It shows a list of what supposed to be my linked accounts but that list was empty. I’d created an ID.Me account several years ago and I’m able to access my social security account on that site but prefer to use the government site instead of a third party site.

   Reply

3. Stuart R.

   July 22, 2024 3:45PM

   Followed directions to transition from My Social Security and in the end was told that Login.gov couldn’t work because the SS # and phone # were already being used. Of Course they are! in My Social Security account which I’ve had for years. This won’t work.

   Reply

4. Becky W.

   July 22, 2024 2:57PM

   I can create a login/gov account, but how do I get an activation code….stuck in a loop of doom.

   Reply

5. William B.

   July 22, 2024 2:47PM

   I am totally exasperated with trying to create a
   login.gov account! Even with the assistance of customer service, I failed to do so. To top it off, I was disconnected while she & I were trouble shooting to resolve the issue. So far, I have not been reconnected. For what it’s worth, the agent on the line was trying to be helpful & understanding until we got cut off.. We are dealing with a nightmare scenario specially for a lot of seniors

   Reply

6. Christopher W.

   July 22, 2024 2:47PM

   I tried transitioning and now I cannot log on at all because it says I don’t exist. What the f*ck

   Reply

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